Healthcare Management

The Health-care sector has undergone significant transformative change over the past two decades. Governments, funding agencies and patients now demand greater efficiencies, and improved accountability from the sector.

These professional courses offered are designed for delegates wishing to assume managerial roles in the health-care industry. The courses provide detailed practical knowledge of health-care concepts, operating models and management techniques that allow enhanced provision of care to patients.

The courses are designed for managers, as well as other professionals involved within the health-care industry, tasked with overseeing the provision of patient care. The courses allow delegates to update their knowledge and learn new or improved techniques for effective management of health-care facilities.

HCM21: Health-Care Quality Management

Topics covered include:

 Quality concepts and practices in the health-care sector – key approaches & trends

 Health-Care Quality Metrics

 Continuous enhancement Health-Care Quality Circles

 Developing robust patient care policies and standards

 Quality management issues and considerations

 Patient-Centric Quality Management

 Patient Satisfaction Assurance schemes

 Enhancing care provision quality

Duration: The course features twice weekly synchronous online sessions (2 hours per session), over a 6-week period (24 hours total course contact duration).

HCM22: Health-Care Economics and Finance

 The economics of Health-Care

 Economies of scale and economies of scope considerations for health care

 Health-care business models

 Health-Care microeconomic and macroeconomic issues

 Demand classes and pricing models for health care

 Costing Health-Care services

 Cost tracing and cost allocation methods for Health-Care

 Budgeting and financial forecasting for Health-Care

 Health-Care Cost Control considerations

 Accounting for Health-Care

 Health-Care financial metrics, and economic KPIs for assessing value creation

 Health-Care econometrics; Productivity and cost function modeling

 Exploring the notion of scarcity of supply and revenues in Health-Care

 Financial risk management for Health-Care

Duration: The course features twice weekly synchronous online sessions (2 hours per session), over a 6-week period (24 hours total course contact duration).

HCM23: Operational Health-Care Management

 Health-Care systems, structures and functions

 Strategic management issues for Health-Care

 Managing Health-Care Informatics and Big-Data

 Crafting effective corporate and business level strategies for Health-Care units

 Health-Care planning and goal-setting considerations

 Aligning upper level strategy layers with lower-level layers within Health-Care

 Creating sustained competitive advantage for the Health-Care organization

 Developing professionalism and organizational learning

 People management and leadership considerations for health-care managers

 Developing the workforce – providing effective training and performance management for health care employees

 Planning for controlled Health-Care facility growth

 Legal and ethical issues in Health-Care

 Marketing Health-Care services

 Managing patient health and safety

 Dealing with statutory and industry-related compliance issues

Duration: The course features twice weekly synchronous online sessions (2 hours per session), over a 6-week period (24 hours total course contact duration).

The courses are delivered via instructor-led online sessions. Emphasis is placed on the use of topical case studies and relevant simulations to impart practical knowledge and health-care management expertise. Sessions will involve a mix of instructor presentations and case study work, with supporting classroom discussions.

Assessment of performance will be through delegate-completed portfolio of work. The final course outcome is a college-issued “Health-Care Management” Course Certificate of Completion.

Health-Care Management Short Courses